LEGAL.
Privacy Policy
Last updated: May 2025
1. Who We Are
Cry Ugly is a brand based in the Netherlands. We operate the website cryugly.com. For questions about this privacy policy, contact us at hello@cryugly.com.
2. What Data We Collect
When you place an order or contact us, we collect the following personal data:
- Name and email address
- Shipping and billing address
- Payment information (processed securely via Shopify Payments — we never store your card details)
- Order history
- Messages you send us
When you visit our website, we may also collect anonymised browsing data (pages visited, device type) via cookies for analytics purposes.
3. Why We Use Your Data
We use your data to:
- Process and ship your orders
- Send order confirmations and shipping updates
- Respond to your questions or support requests
- Improve our website and services
- Send marketing emails (only if you opted in — you can unsubscribe at any time)
4. Sharing Your Data
We do not sell your personal data. We share your data only with parties necessary to fulfil your order:
- Shopify (our e-commerce platform)
- Shipping carriers (PostNL, DHL, etc.)
- Payment processors
All third parties are bound by data processing agreements and comply with GDPR.
5. How Long We Keep Your Data
We retain order data for 7 years as required by Dutch tax law. Marketing data is retained until you unsubscribe. You can request deletion of your data at any time (subject to legal retention requirements).
6. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise any of these rights, email us at hello@cryugly.com. We will respond within 30 days.
7. Cookies
We use essential cookies to make our website function, and optional analytics cookies to understand how visitors use the site. You can manage cookie preferences in your browser settings.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with an updated date at the top.